Bilingual Customer Service Representative - Deepak

Qualifications

Description

Join a leading global distributor as a Bilingual Customer Service Representative in Newmarket! In this full-time, permanent role, you will manage orders through the ERP system, assist customers via phone and ensure exceptional service. If you are detail-oriented and passionate about customer satisfaction, apply today!

Hours: Monday - Friday (regular).

Salary: 50K - 55K with up to 5K annual bonus, full benefits after 3 months, RRSPs, 3 weeks vacation. This position is 4 days in Office, 1 day work from home. Fantastic, supportive and collaborative work environment with strong opportunities for growth!

Responsibilities

• Manage established customer relationships in a fast pace environment by providing accurate and reliable information on products, pricing & programs in a professional manner.
• Objectively listen to, understand, and represent customer feedback while acknowledging commitments made to customers, both internal and external.
• Proactively communicate order status to customers, working closely with internal supporting departments.
• Handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility using organizational and analytical skills (average 70+ calls per day).
• Make outbound sales calls to promote and support sales, assess customers needs, while building a strong relationship.
• Process transactions (quotes, orders, returns) and various inquiries using a real-time order ship and bill system while on the phone with customer.
• Provide reliable information to customers on order, products, company using a variety of available resources including vendors’ website, schematic software programs & technical manuals.
• Assist/train customers on how to use technology available to research product and manuals.
• Available to work from the office during regular business hours Monday-Friday.

Qualifications

• Minimum 1 year related experience with a medium sized company.
• Bilingual (French/English).
• Post-Secondary Education (1-2 years, diploma not required).
• Microsoft Excel and Office proficiency required.
• Previous parts experience would be an asset.
• Mechanical experience preferred but not required.
• Experience working with an ERP system preferred.
• Ability to communicate (verbally and in writing) effectively and professionally with all levels of internal and external business contacts.
• Listening skills.
• Creative thinking, decision making and problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy.
• An ability to work well under pressure.
• A commitment to improve your own customer service skills.